Return Policy

Return Policy

At Laika's Laundry, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to help make the return process as smooth as possible.

Eligibility for Returns

You may return eligible products within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, all items must meet the following criteria:

  • Unused Condition: Products must be in their original, unused condition.
  • Original Packaging: All original packaging, tags, and accessories must be included with the returned item.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) is required for all returns.

How to Initiate a Return

To begin the return process, please contact our dedicated customer service team. They will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number, which is essential for processing your return efficiently.

  • Customer Service Email: info@laikaslaundry.com
  • Customer Service Phone:  (681) 389-9807

Shipping Costs for Returns

  • Customer Responsibility: Unless the item received is damaged or incorrect, the customer is responsible for all shipping costs associated with the return.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will cover the return shipping costs and arrange for a replacement or full refund.

Refund Processing

Once we receive and inspect your returned item, we will process your refund.

  • Processing Time: Refunds will be processed to the original method of payment within 7-10 business days after our team has received and inspected the returned product.
  • Notification: You will receive an email notification once your refund has been processed.

Exchanges

If you wish to exchange an eligible product for a different size, color, or item, please contact our customer service team. They will assist you with the exchange process and provide information on product availability.

Non-Returnable Items

Certain items may be excluded from our return policy due to their nature. These may include, but are not limited to:

  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale items

Please review the product description carefully before making a purchase to ensure it meets your needs.

Questions?

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer service team. We are here to help!